My Broken Streamlight and the Return Process

Everything has a breaking point it’s how the company handles it great vid man thanks

I have several Streamlights had an issue with a PT 2LX. Called CS and since they are 20 minutes up the road. Drove up and waited about 15 minutes to have the end cap button replaced. Folks there were very nice. Beat the snot out of their gear while duck and goose hunting. Great performance.

I've got 2 strion hl and a pro tac hl-usb. being a mechanic, they all hit a concrete floor multiple times over multiple years. haven't had to deal with customer service so far. good thing about streamlight, 1 in a million might be bad, but that 2nd one you get is going to be the one of 999,999 that are good. Unless of course, you happen to be that guy that always finds the lemon in the bobbing barrel.

🇺🇸👍T.G.C.SENT ME..THANKS FOR THE GOOD INFORMATION.I SUBBED.

I use to work a part time job at UHaul in customer service and one day while inspecting a truck I found an absolutely abused and beaten streamlight strion that someone left inside long ago. Needless to say, this thing barely had any paint left on the aluminum and possessed more chips and dents than I could count. I went home and threw it on my piggyback charger for my other streamlight and what do you know, this thing still worked flawlessly and I still use it to this day. Great lights and a great company.

That's a lot better than surefire. The km3 head burnt out on my m952v two weeks ago and I still haven't heard back from them.

Big Streamlight fan, I non-intentionally abuse all of my lights (Corrections). The only light that ever gave up the ghost was a ProTac 1L, when it became more advantageous to be used as a projectile than a signaling device.

Would you be able to discuss your choice in weapon mounted lights?

I have the same light, which didn’t work with CR123 out of the box. I’ll see how the process works for me.

I had a ProTac2L with "silver brushed finish" (scratched and used well), lost it and did not find it. Someone had a good find that day. Bought another and still happy with my purchase. Almost forgot they came in black after having my "silver brushed edition" for several years.

I’ve had a Streamlight Scorpion for about 7 years. Zero issues still works like the day I bought it. Minus a few scrapes from use.

Nice to hear about your story. Did you consider the KLARUS XT2C yet? I really like the tail cap interface.

Wow. I’ve never seen a video that covers the other side of the edc industry like this. Very good job. Streamlight just got a new customer too.

I have had no fewer than 5 Streamlights fail on me, including 2 PT1L's and a PT2L.  One of them failed three days after I bought it, after zero use other than clicking it on a couple times.  Yes, their customer service and return policy were excellent, and they always replaced them no-questions-asked.  However, after a while I got tired of the hassle of frequently having to mail them back and forth.  These days I only buy lites from a brand I know I can trust!

Hell yea. About 2yrs age I tried to reach out to surefire on a duty light I had and never got any response. I just threw it away and bought a stream light. I have them on all my blasters.

If your feeling squirrelly check out my silly kid videos: https://youtu.be/EGfewZ3d5f8

A partner of mine got into a foot chase one night. He threw his Streamlight SL20 at the suspect. The press fitted head of state the flashlight came off. Streamlight said they had never seen that happen. A quick phone call and a new light was shipped out. They only wanted to look at the broken light, and sent that back to him a week or so later. Awesome customer service.

Love hearing stories about companies that stand by their products… Awesome.
And yeah… That location is pretty outstanding. I need to get out my snow shoes more often.

Awesome review,location is gorgerous